FAQ

FREQUENTLY ASKED QUESTIONS

Tap on Settings app, scroll and tap on Store, scroll down and tap on your Apple ID, then tap on ‘View Apple ID’, enter your password, scroll down and tap on manage in the Subscriptions section, you will see your Magazine subscriptions, tap on the one you want to cancel. Your current subscription details will be shown, turn auto-renewal to OFF.

You can either subscribe to the magazine or buy single issues. If you subscribe (auto-renewal), you will get the latest magazine issue published and will have access to all issues as long as you remain a subscriber. If you purchase a single issue, you will be able to download that issue only.

Download the magazine app and once you have launched the magazine, click on the ‘Subscribe’ button.
-1 year subscription $9.99 (6 new issues, automatically renewed until canceled)
-A single issue for $2.99 (no automatic renewal)
Don’t forget you can always start our FREE magazine trial!

Login with the same Apple ID used for the original purchase on the new device, download the YooooN app, open up the magazine and once you are on the home page click the yellow ‘Subscribe’, and then click on ‘Restore All Purchases’. Once you’ve entered your password your previous purchases will be restored on the new device.

You may not have Wi-Fi or internet access, or have ‘Restrictions ON’ to prevent others from making purchases in your device. Restrictions are located on the general settings and should be disabled to allow in App purchases.

Our app has been battle tested and mostly likely the issue is on your device. The first thing you need to do is to follow Apple guideline here:

http://support.apple.com/kb/ts1702

Sometimes the user’s iPad can drop push notification connection. What you can do is to turn off Wi-Fi, turn on Airplane mode, then reconnect to Wi-Fi. Something else you can try is to connect to another Wi-Fi network for a while and then switch back to yours. Restarting your iPad can also sometimes help.

This is something that can happen due to a connection error between the iPad and the Apple servers. If this happens, please perform the following steps:

Fully close the magazine, tap on the home button to ensure you have exited the magazine, and then double tap the home button. All the opened apps will appear at the bottom of your device. Press and hold on top of the magazine, the apps will start to shake, tap on the red minus sign to fully close the magazine.

Make sure you are logged in with the same Apple ID that subscribed to the magazine. To do this, tap on the Settings app, scroll down and tap on the store app, double check that the same Apple ID is being used. If not, sign out and sign in with the correct Apple ID.

Relaunch the magazine. Go to the Newsstand app and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and now the yellow Subscribe button would have been replaced with a grey Restore button.

Restore all purchases by pressing the restore button if desired to re-download all previously purchased magazine issues.

If you have problems with your app, please provide us following information before contacting us:

  • The exact steps to replicate the error: If you cannot replicate the error, it will be very hard to fix. The more details you provide, the better.
  • Screenshots of every single steps: This is very important so that the team can see the other elements of the page. You can also do a video screen recording if you prefer.
  • The version number of the iPad having the issue
  • The iOS version number of the iPad having the issue: To get the iOS version number, tap on the ‘Settings’ icon, tap on the ‘General’ option. The version number will be shown there.
  • The version number of your magazine app in the iPad having the issue: Click on the settings icon located at the bottom right of the app home page. The setting section will expand on the home page. Please provide a screenshot of that page.
  • The device token number of the iPad having the issue: You can find the device token in the settings section of the app. Click on the settings icon, the settings section will expand. You can copy the device token there or click on the ‘contact us’ link to send an email with the device token.

Simply click on the Home Button and the Power Button at the same time.

TOP